Return & Refund Policy

Last updated: October 17, 2026

We want you to be happy with your WHIPMIST. Here is how the 30-day guarantee, returns and refunds work. Questions? Email info@whipmist.com.

The 30-Day Guarantee

If anything is wrong in the first 30 days, email one photo to info@whipmist.com. We replace it or refund you, and you keep the car. No return label, nothing to ship back.

What Counts

The guarantee covers:

• Manufacturing defects
• Mist that does not turn on
• Sound or lights that do not work
• A part that arrives broken

It does not cover damage from drops or misuse, using anything other than water as the manual describes, or opening up the device.

Changed Your Mind?

Email us within 30 days of delivery. The item must be unused and in the original box. You pay the cost of shipping it back. We do not charge a restocking fee. We refund the price of the product. The original shipping cost is not refunded.

Two items cannot be returned for a change of mind. Opened scent oil, because of hygiene. And the Mystery Keychain, because the model is random by design, so there is no way to swap it. If either one arrives damaged or broken, the 30-day guarantee still applies.

How Refunds Work

Once we approve your refund, we send it back to your original payment method. Expect it 5 to 10 business days after approval, depending on your bank. You get a confirmation email when we issue it.

Late or Missing Refunds

If you have not seen your refund after 10 business days, check your bank or card company first, since processing times vary. Still nothing? Email us at info@whipmist.com with your order number and we will look into it.

Add-Ons and Gifts

The Starter Scent oil that comes with your car is a free gift. It has no separate refund value.

Contact

Email info@whipmist.com with your order number. We reply within one business day.